Terms of Service

Smartsteem.com - 20th July 2018

1. General

Please read these Terms of Service (further referred to as “TOS”) carefully before using the website. By accessing or using any part of the website “Smartsteem.com” (further referred to as “Smartsteem”) and any products or services provided by Smartsteem, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then do not access the website or use any of its associated services: vote-buying, bid-vote-buying, vote-selling & steempower-delegation.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates to the @smartsteem account on Steem (further referred to as “@smartsteem”) and/or changes to our website. Your continued access to or use of the website following the posting of any changes constitutes acceptance of those changes, so please check back often.

1.1 Eligibility

Smartsteem is intended for the use by individuals over the age of 18. Use of Smartsteem is an agreement by the user that the user is over the age of 18.

1.2 Trademarks

“Smartsteem”, the Smartsteem logo and any other product or service names or slogans that may appear on the website are trademarks of Smartsteem and may not be copied, imitated or used, in whole or in part, without prior written permission.

1.3 Risks

Smartsteem is a provider of products and services to enhance the Steem blockchain. Smartsteem will not be responsible or liable to you for any loss or damages which result from the use of Smartsteem services. Users agree that Smartsteem is built upon the Steem blockchain and cannot be held liable for loss of value of Steem or Steem Backed Dollars (SBD), Steem blockchain downtime or failures, user account loss, server failure, data loss, unapproved server access by a malicious person, functionality of third-party tools such as steemconnect, or unauthorized access to applications.

Smartsteem makes every possible effort to match the suggested returns of our services, but due to the volatility of the cryptocurrency market and other factors beyond our control, we make no warranties or guarantees of returns.

1.4 Funds Held on Smartsteem

Smartsteem provides no insurance and assumes no liability for STEEM or SBD held on the website; e.g. as balance, pending delegator revenue or pending funds for vote-buying, which are lost due to hardware failure, hack, software glitch, or failure of a third party service provider. Transfers made from the website to a user’s account are not insured against loss due to failed transaction, incorrect account entry, or software/hardware failures.

1.5 Authorites Given to Smartsteem

Smartsteem makes every possible effort to secure given authorities to @smartsteem (e.g. posting from Vote-Sellers). However Smartsteem provides no insurance and assumes no liability for loss of authorities due to server failure, data loss, unapproved server access by a malicious person, functionality of third-party tools such as steemconnect, or unauthorized access to applications.

1.6 Agreement to Hold Harmless

You as a user agree to hold harmless Smartsteem and its development, service team, agents, and affiliates from any claim, demand, action, damage, loss, cost or expense, including reasonable legal fees, arising out or relating to: Use of Smartsteem Services, User activities which violate these terms of services, Violation of any rights of any other person or entity.

2. Services

2.1 Smartsteem Bid Vote-Buying

The Smartsteem bid-bot (@smartsteem) is a post-promotion service offered to whitelisted users and operates like a ‘traditional’ Steem bid-bot. The parameters of the bid-bot are updated often to reflect market demands and the state of the Steem blockchain. Users wishing to purchase votes from the bid-bot are advised to check https://steembottracker.com/ to see the most up to date parameters.

The following are the general parameters:

- Accepts bids in both SBD and STEEM

- Votes are cast every 2.4 hours

- Rejected bids are auto-refunded

- Votes are cast once posts are at least 15 minutes old, meaning that votes on new posts may be held until the post ages

- Maximum ROI is dynamic

- Maximum Loss is dynamic

- Posts must be less than 3.5 days old (see 3.2 Abuse – Late Votes)

- No post comments which advertise the bid-bot use

- NSFW & racist / hate-speech posts are not allowed

Refunds for missed votes or failed auto-refunds are manually investigated on a case by case basis. Users can request refunds on the Smartsteem public Discord server, #support channel.

2.2 Smartsteem Vote-Buying

The Smartsteem vote-buying service (@smartmarket) allows users to promote posts of whitelisted and non-whitelisted authors by purchasing votes at a set dynamic return rate. The return rate is given in a range of values to account for rounding and variations in market conditions which impact the resulting vote value. The ratio is however dynamic based on the curation of the voter and will under normal circumstances result in a postive ROI for the buyer. Under unusual market conditions, vote values may be outside of the expected range. Smartsteem will consider but not guarantee refunds in these cases.

There is no guarantee that votes are available at any time; users will be auto-refunded for vote purchases which cannot be completed. Refunds for missed votes or failed auto-refunds are manually investigated on a case by case basis. Users can request refunds on the Smartsteem public Discord server, #support channel.

Sending multiple transfers to @smartmarket in less than a few seconds has been known to create missed or failed votes. Please allow for at least 30 seconds between transfers to @smartmarket by the same user for promoting the same post to prevent errors. Users can continue to purchase votes for the same post as long as there are unique vote sellers available, at which point further transfers will be returned.

2.3 Steempower Delegations

Delegation to Smartsteem allows delegators to earn profit-revenue of the @smartsteem bid-bot. Smartsteem reserves the right to use @smartsteem votes for the promotion of @smartsteem and other promotional posts which will payout to delegators with a 0% ROI. Delegation payouts are calculated based on the bids received by the Smartsteem bid-bot and are therefore governed by current market conditions. Smartsteem estimates return based on past performance but does not guarantee future performance.

2.4 Vote-Selling

Vote-selling services offered by Smartsteem allow Steem users to sell their unused voting power to authors who wish to promote their posts. The returns from vote-selling are heavily influenced by market conditions to include changes in the Steem and SBD price, vote purchase demand, and a number of other vote sellers. Smartsteem periodically adjusts the vote-purchase return-ratio to match market conditions which impacts vote selling returns. The current vote-purchase return-ratio can be viewed on the website. Smartsteem estimates return based on past performance but does not guarantee future performance.

Vote-sellers with less than 100 Steempower (further referred as “SP”) receive returns on their votes that are below the typical precision of the Steem blockchain. Smartsteem accounts for these fractional returns by aggregating them once per day and updating the users' account. This means that vote sellers with less than 100 SP will only see their return balance update once per date while other users will see real time results.

3 Abuse Policy

Smartsteem utilizes a whitelist-system; excluding the bid-bot, to ensure that authors who produce quality content are able to promote their post using certain Smartsteem services.

However, sometimes whitelisted produce spam or low-quality content after they have been reviewed. If spam or low-quality content is promoted by a user, Smartsteem reserves the right to remove votes for that content and may or may not provide a refund to the vote purchaser and/or blacklist the user at Smartsteems' discretion.

No-refund situations are generally reserved for extreme cases which we identify as significant plagiarism, multiple posts per day using promotion services for very low-quality content (spamming our services), or posts which spread discrimination or hate speech. Smartsteem reserves the right to blacklist and remove votes without refunds in any situation Smartsteem deems as an extreme-case or abuse of Smartsteem services.

3.1 Late-Voting (Posts older than 3.5 days)

Only posts that are not older than 3.5 days are eligible for promotion with Smartsteem services. Purchases for posts older than 3.5 days will be automatically refunded. This policy is in place to prevent the promotion of posts too close to the payout event which makes flagging of posts difficult. If your purchases are not correctly refunded, please contact Smartsteem on the Discord server, #support channel.

3.2 Unvoting after vote-sale

Unvoting is the act of a vote-seller removing a purchased vote outside of the Smartsteem service. Unvoting purchased votes is a violation of these TOS and may result in a vote seller being blacklisted from Smartsteem services. If a vote seller wishes to remove a vote from a post, please contact Smartsteem on the Discord server, #support channel. A Smartsteem team-member will remove the vote and refund the vote purchaser. This process prevents the vote purchaser from paying for a vote they did not get the value from.

Be advised that removing a vote resets the vote value from the previous value to 0% and does not return the expended voting power or remove the history of the vote stored on the blockchain. These are properties of the Steem blockchain and are not under the control of Smartsteem.

4 Refund Policy

Refunds are processed manually by a Smartsteem team member. Before contacting Smartsteem for support, check steemd.com to see if your vote has been received (vote-purchasing) or https://steembottracker.com/#bid to check if the cycle has ended (bid-bot). If you believe you require a refund for any reason, please contact Smartsteem on the Discord server, #support channel.

5 Referral Policy

Referrals are made through each user’s referral link found on our website. If you believe a referral was not accurately recorded, contact Smartsteem support with your referral for confirmation. Smartsteem support can be reached on the Discord server, #support channel.

6 ToS

These TOS and any policies or operating rules posted by us on this website or in respect to the website constitutes the entire agreement and understanding between you and us and govern your use of the website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the TOS).

You may not assign, sub-license or otherwise transfer any of your rights under these TOS. For questions about the terms of service please contact @therealwolf directly.